Who We Are
Garnexis LLC is a healthcare shift marketplace based in Batesville, Mississippi, located at 161 Commerce Street, Batesville, MS 38606. We provide a mobile application and web platform that connects healthcare facilities with credentialed nursing professionals.
If you have questions about this policy, contact us at support@garnexis.com.
Information We Collect
From Nurses
- Full name, email address, and phone number
- Date of birth and home address
- Professional credential (CNA, LPN, RN) and license number
- Credential documents (nursing license, CPR card, government ID, TB results)
- GPS location at time of clock in and clock out
- Device push notification token for shift alerts
- Shift claim history, clock in/out records, and hours worked
- Referral code and referral activity
- Messages you send in in-app chat and to the Ernie AI assistant
From Facility Admins
- Full name, work email address, and facility name
- Role and job title
- Shift posting and claims management activity
Automatically Collected
- Device type, operating system, and app version
- Usage data and in-app interactions
- Firebase authentication tokens
How We Use Your Information
We use your information solely to operate and improve the Garnexis platform:
- To create and manage your account
- To verify nurse credentials before approving platform access
- To match nurses with eligible shifts based on credential and location
- To track clock in and clock out for shift verification and payroll
- To send push notifications about new shifts or claim updates
- To allow facility admins to post, manage, and fill shifts
- To process uploaded Excel schedules and auto-generate shift listings
- To calculate and process nurse compensation
- To improve platform performance and fix bugs
- To respond to support requests
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share limited data in the following circumstances:
- With facilities: When a nurse claims a shift, the facility admin can see the nurse's name, credential, and reliability score
- With nurses: Facility name, unit, shift time, and pay rate are visible to eligible nurses
- Service providers: We use Firebase (Google) for authentication and database services, Expo for push notifications, and Twilio for SMS communications. These providers have their own privacy policies
- AI Services: See Section 8 (AI Services & Data Sharing) for full details on what data is shared with AI providers, who receives it, and the consent process.
- Payment processors: When payment features are activated, we may share necessary information with Stripe to process compensation
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users
Location Data
Garnexis collects your GPS location when you clock in and clock out of a shift. This location data is used solely to verify your presence at the shift facility and to maintain accurate work records. Location data is stored on your shift claim record and is accessible to Garnexis administrators.
Location access is required to clock in and out of shifts. If you deny location permission, you will not be able to clock in. You can manage location permissions in your device settings at any time.
Data Security
We use industry-standard security measures to protect your data, including Firebase's built-in security rules, encrypted data transmission (HTTPS/SSL), and authentication tokens.
We have reviewed and accepted the Google Cloud Platform HIPAA Business Associate Addendum, effective April 15, 2026. Firebase, Google Cloud Vision, and Google Cloud Functions are all covered under this agreement, ensuring appropriate handling of protected health information within our Google Cloud infrastructure.
No system is 100% secure. We encourage you to use a strong password and to contact us immediately if you suspect unauthorized access to your account.
Push Notifications
If you grant permission, Garnexis may send push notifications to your device about new shifts, claim approvals or rejections, credential status updates, and platform updates. You can disable notifications at any time through your device settings or in the Garnexis app under Settings → Notifications.
AI Services & Data Sharing
Garnexis shares limited user data with the following third-party AI services solely to provide app functionality:
- Anthropic PBC (Claude AI) — When you chat with the Ernie assistant, your chat messages are sent to Anthropic, along with your name, credential type, and relevant shift data, so Ernie can generate accurate responses. Anthropic does not use this data to train its models.
- Google LLC (Cloud Vision) and Anthropic PBC — When you upload a credential document for verification, the document image and the information extracted from it (such as name, license type, license number, and expiration date) are sent to Google Cloud Vision for text extraction and to Anthropic's Claude AI for verification. This data is used only to verify your credential.
- Anthropic PBC (Claude AI) — When a facility administrator uploads a staffing schedule spreadsheet, its contents are sent to Anthropic's Claude AI to extract open shifts. This data is used only to parse the schedule.
Both providers are contractually bound to data protection standards equivalent to those described in this policy. Garnexis requests your explicit in-app permission before either type of sharing occurs, and you may decline at any time, though doing so may limit certain app features (such as the Ernie assistant or automated credential verification).
You may revoke consent for these features, or request deletion of your data, including data shared with these providers, by emailing us at privacy@garnexis.com or by deleting your account within the Garnexis app under Settings → Delete Account.
Your Rights & Data Deletion
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and all associated data
- Opt out of push notifications at any time
To request data deletion or access, email us at support@garnexis.com. We will process your request within 30 days. You may also delete your account directly within the Garnexis app under Settings → Delete Account.
Children's Privacy
Garnexis is intended for use by licensed healthcare professionals and facility administrators. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately at support@garnexis.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and notify users via the app or email for material changes. Continued use of Garnexis after changes are posted constitutes acceptance of the updated policy.
Privacy Questions?
We're a small team and we actually respond. Reach out anytime.
support@garnexis.comAcceptance of Terms
By accessing or using the Garnexis mobile application or website ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use Garnexis.
These terms apply to all users, including nurses, facility administrators, and visitors to the Garnexis website.
Platform Description
Garnexis is a healthcare shift marketplace that allows:
- Healthcare facilities to post open shifts and manage nurse claims
- Credentialed nurses to browse and claim available shifts
Garnexis is a technology platform only. We are not a staffing agency, employer, or healthcare provider. We do not guarantee the quality, safety, or legality of any shift posted on the platform.
Account Registration
To use Garnexis, you must create an account and provide accurate information. You agree to:
- Provide truthful and complete registration information
- Keep your account credentials confidential
- Notify us immediately of any unauthorized account access
- Be responsible for all activity that occurs under your account
Nurse Responsibilities
As a nurse using Garnexis, you agree to:
- Provide accurate credential information (CNA, LPN, RN)
- Only claim shifts you are qualified and available to work
- Show up to confirmed shifts on time and as agreed
- Clock in and clock out using the Garnexis app for every shift
- Notify the facility as early as possible if you cannot fulfill a confirmed shift
- Conduct yourself professionally at all times while on shift
- Comply with all applicable healthcare regulations and facility policies
- Maintain all required licenses and credentials in good standing
Garnexis reviews submitted credentials before approving nurses for the platform. However, nurses represent and warrant that all submitted credential information is current, valid, and accurate. Garnexis does not guarantee the accuracy of submitted credentials.
Facility Responsibilities
As a facility admin using Garnexis, you agree to:
- Post accurate and honest shift information including times, location, and pay rates
- Honor the pay rate listed on any shift you post
- Review and respond to shift claims in a timely manner
- Treat all nurses professionally and in compliance with applicable law
- Ensure your facility complies with all applicable staffing regulations
Payments & Compensation
Shift pay rates are displayed on each shift posting at the time of claiming. Garnexis facilitates compensation between facilities and nurses. Current and future payment terms are as follows:
- Nurses are compensated based on verified clock in and clock out records
- Garnexis reserves the right to adjust payment timing and methods with reasonable notice
- Nurses are independent contractors responsible for their own taxes
- Garnexis will issue IRS Form 1099 where required by law
Future versions of Garnexis may include integrated payment processing via Stripe. Separate terms will apply to those features when available.
Prohibited Conduct
You agree not to:
- Provide false or misleading information during registration or shift posting
- Claim shifts with no intention of working them
- Falsify clock in or clock out records
- Harass, threaten, or discriminate against any user of the platform
- Attempt to access accounts or data that are not yours
- Use the platform for any illegal purpose
- Reverse engineer, scrape, or copy any part of the platform
- Interfere with the proper functioning of the platform
No-Show Policy & Reliability Standards
8.1 Definition of a No-Show
A "no-show" occurs when a nurse whose shift claim has been confirmed fails to appear at the assigned facility at the scheduled start time without providing advance notice through the Garnexis platform. A no-show also includes any instance where a nurse abandons a shift prior to its scheduled completion without authorization from the facility.
8.2 Nurse Responsibilities After Claiming a Shift
By claiming and having a shift confirmed on Garnexis, a nurse agrees to:
- Report to the assigned facility on time and prepared to work
- Notify the facility and cancel through the Garnexis platform no later than four (4) hours before the scheduled start time if unable to attend
- Complete the full duration of the shift unless released early by the facility
- Comply with all facility policies, dress codes, and conduct standards
Cancellations made with less than four (4) hours notice may be treated as a late cancellation and may negatively affect a nurse's Reliability Score at Garnexis's discretion.
8.3 Three-Strike Enforcement System
Garnexis maintains a progressive enforcement system for nurse no-shows:
| Strike | Consequence | Details |
|---|---|---|
| 1st No-Show | Written Warning | Formal notice via email and in-app notification. Logged in account record. No shift access restricted. |
| 2nd No-Show | 30-Day Suspension | Account suspended for thirty (30) calendar days. Unable to browse, claim, or be confirmed for any shifts. |
| 3rd No-Show | Permanent Deactivation | Account permanently deactivated. Garnexis reserves the right to deny any future registration from the same individual. |
Garnexis reserves the right to apply enforcement at any stage based on the severity or pattern of conduct, including immediate suspension or deactivation where warranted.
8.4 Reliability Score
Each nurse account is assigned a Reliability Score beginning at 100. The following events may reduce a nurse's score:
- Confirmed no-shows to scheduled shifts
- Late cancellations made within four (4) hours of a shift start time
- Documented pattern of last-minute cancellations
- Complaints submitted by facility administrators
Nurses whose Reliability Score falls below defined thresholds may have reduced access to available shifts or may be subject to enhanced review before claims are confirmed.
8.5 Dispute Process
A nurse who believes a no-show has been recorded in error may submit a dispute within seven (7) calendar days of receiving notice. Disputes must be submitted in writing to support@garnexis.com and must include the nurse's full name, the date and location of the disputed shift, and any supporting documentation. Garnexis will review all disputes and issue a written determination within ten (10) business days. The determination of Garnexis is final.
8.6 Deposit System (Future Feature — Not Currently Active)
Garnexis may, at a future date, implement a shift deposit system. No deposit will be collected without the nurse's explicit prior consent. Garnexis will provide advance written notice to all users before activating any deposit requirement. No automatic charges will be initiated without the nurse's explicit prior written consent.
Account Suspension & Termination
Garnexis reserves the right to suspend or terminate any account at our discretion, including for:
- Violation of these Terms of Service
- No-shows to confirmed shifts as outlined in Section 8
- Posting inaccurate or fraudulent shift information (facilities)
- Submitting falsified credentials
- Any conduct we determine to be harmful to the platform or its users
Disclaimer of Warranties
Garnexis is provided "as is" without warranties of any kind. We do not guarantee that the platform will be available at all times, error-free, or that shifts posted will be filled. We are not responsible for the conduct of any nurse or facility using the platform.
Limitation of Liability
To the fullest extent permitted by law, Garnexis LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to lost wages, missed shifts, or disputes between nurses and facilities.
Governing Law
These Terms of Service are governed by the laws of the State of Mississippi. Any disputes arising from these terms shall be resolved in the courts of Panola County, Mississippi.
Changes to These Terms
We may update these Terms of Service at any time. We will notify users of material changes via the app or email. Continued use of Garnexis after changes are posted constitutes acceptance of the updated terms.
Questions About Our Terms?
We're happy to explain anything in plain language. Just reach out.
support@garnexis.com